Balances
Track balances with clear history, exports, and operational visibility.
Legal Framework
Notice
These terms govern use of the RuCoin platform and its multi-tenant capabilities.
By accessing or using the RuCoin Enterprise Reward Management System ("Platform", "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to all of these terms, you must not access or use our services.
These Terms govern your use of our multi-tenant reward management platform, including but not limited to reward balances, voucher redemption, program services, points accounting, catalog redemption, API access, and all related services.
RuCoin provides a comprehensive multi-tenant enterprise reward management platform that enables organizations to:
The Platform operates on a multi-tenant architecture, ensuring data isolation and security between different organizational clients while maintaining shared infrastructure efficiency.
To access the Platform, you must register for an account and provide accurate, complete, and current information. Each organization operates as a separate tenant with isolated data and configurations.
You are responsible for:
The Platform provides RESTful API access for programmatic integration. API access is subject to:
You must include valid X-Request-ID headers in all API requests for traceability and support purposes. Unauthorized API access or abuse may result in immediate suspension or termination of your account.
You retain all ownership rights to data, content, and information you upload or create within the Platform ("Your Data"). By using the Service, you grant RuCoin a limited, non-exclusive license to:
You are solely responsible for ensuring that Your Data complies with applicable laws, regulations, and third-party rights. You warrant that you have all necessary rights and permissions to use and process Your Data through the Platform.
The Platform, including all software, designs, algorithms, program logic, user interfaces, documentation, and branding, is the exclusive property of RuCoin and its licensors. These Terms do not grant you any rights to use RuCoin's trademarks, logos, or other intellectual property except as expressly authorized.
You may not copy, modify, distribute, sell, or lease any part of the Platform or included software, nor may you reverse engineer or attempt to extract the source code of any software provided as part of the Service.
We strive to maintain high availability and performance standards. However, we reserve the right to:
We will provide reasonable advance notice of planned maintenance windows that may affect service availability, except in cases of emergency security updates or critical system failures.
RuCoin implements industry-standard security measures including:
You are responsible for maintaining appropriate security measures for your account, including strong passwords, MFA when available, and secure API key management. You must immediately report any security vulnerabilities or suspected breaches.
You agree not to use the Platform to:
If you subscribe to a paid plan, you agree to pay all fees associated with your subscription. Fees are based on your selected service tier, usage levels, and any additional services. All fees are non-refundable except as required by law or as explicitly stated in your service agreement.
We reserve the right to change our pricing with reasonable advance notice. Continued use of the Service after price changes constitutes acceptance of the new pricing. Failure to pay fees may result in suspension or termination of your account.
Either party may terminate these Terms at any time with notice as specified in your service agreement. Upon termination:
We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay fees when due.
To the maximum extent permitted by law, RuCoin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Platform.
Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to RuCoin in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
You agree to indemnify, defend, and hold harmless RuCoin, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You acknowledge that you use the Platform at your own risk.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in India.
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation. If a dispute cannot be resolved within thirty (30) days, either party may proceed with formal dispute resolution.
These Terms constitute the entire agreement between you and RuCoin regarding the Platform and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email or through the Platform. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
If you have any questions about these Terms, please contact us at legal@rucoin.in or support@rucoin.in.
Data governance
Summary
We apply tenant isolation standards and security controls to protect your data.
RuCoin ("we", "us", "our") is committed to protecting your privacy and the privacy of your organization's data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Enterprise Reward Management System ("Platform", "Service").
By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our services.
When you register for an account, we collect:
We automatically collect information about how you use the Platform:
As part of providing reward management services, we process data you upload or create:
We collect technical information for security, performance, and compliance:
We use the information we collect to:
RuCoin operates on a multi-tenant architecture with strict data isolation:
We implement technical and organizational measures to ensure that your organization's data remains private and inaccessible to other tenants, even within shared infrastructure.
We implement comprehensive security measures to protect your information:
While we implement industry-standard security measures, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials and API keys.
We do not sell, rent, or trade your personal information or organizational data. We may share information only in the following circumstances:
We may share data with trusted third-party service providers who assist in operating the Platform:
All service providers are contractually obligated to protect your data and use it solely for providing services to RuCoin.
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.
We retain your information for as long as necessary to:
When you terminate your account, we will retain your data for a reasonable period to allow for data export, then securely delete or anonymize it in accordance with our data retention policies and legal requirements. Audit logs and security records may be retained for longer periods for compliance purposes.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise these rights, please contact us at privacy@rucoin.in. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Note: Some rights may be limited for enterprise accounts where data processing is necessary for contract performance or legal compliance.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.
The Platform is hosted on AWS infrastructure that may be located in various geographic regions. By using the Platform, you acknowledge that your information may be transferred to and processed in countries other than your country of residence.
We ensure that appropriate safeguards are in place for international data transfers, including:
The Platform is designed for enterprise use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@rucoin.in.
In the event of a data breach that may affect your information, we will:
We will notify you without undue delay after becoming aware of a breach that poses a risk to your rights and freedoms.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.
This Privacy Policy is effective as of January 2026 and was last updated on January 2026.
RuCoin helps you issue rewards, track balances, and manage redemptions in one place. Designed for multi-tenant teams with security-first access controls and audit-ready activity logs.
Already have access? Go to Console
Track spendable balances with clear history and export-ready views.
Manage redemptions with reliable status updates and fulfillment tracking.
RBAC and MFA support for controlled access across teams and tenants.
Every action is traceable with audit logs and consistent identifiers.
Why RuCoin
Clean workflows for balances, redemptions, governance, and integrations—built for multi-tenant teams.
Per-tenant data and access isolation with a single platform footprint and centralized governance.
Catalog-based redemptions with inventory controls, voucher lifecycle tracking, and validation checks.
Define who can issue and redeem, add limits, and keep operations consistent across teams.
Integrate quickly with secure endpoints and subscribe to lifecycle events through reliable webhooks.
MFA, role-based access, throttling controls, and secure defaults for enterprise environments.
Tenant-level visibility with operational dashboards, trend views, and export-ready reporting.
How it works
A simple rollout flow: configure your workspace, connect what you need, and start operating with clarity.
Set up your organization, users, and access controls.
Define issuance and redemption controls that match your workflow.
Use API endpoints and webhooks to sync events.
Audit logs, reporting, RBAC governance, and support.
Platform
Keep tenant data separated while operating one shared platform with strong security defaults.
Organization context, tax, bank, and documents.
Points Ledger balances and transactions designed for traceability.
Merchants, locations, catalog items, redemptions.
MFA support, throttling, and secure session defaults.
Services
Hands-on integration guidance, compliance workflows, and operational support during rollout.
Help for integrations, environments, and incident response.
API-first patterns, webhooks, and reference flows.
Tenant KYC, audit trails, and controlled access.
Operational logs and reporting for governance.
Services
Operate rewards with clean workflows, clear roles, and reliable integrations.
Track balances with clear history, exports, and operational visibility.
Offer a catalog experience and manage redemption status end-to-end.
Role-based access, review trails, and audit logs—built in from day one.
Track your application
Enter your reference ID to check the latest status update.
Help & Support
Contact
Tell us about your use case and we’ll respond within 24 hours with a suggested rollout approach.
Tell us about your use case and we'll respond within 24 hours.
Include your team size, reward model, compliance requirements, and integration stack so we can tailor recommendations.
Share your requirements. Our team replies within 24 hours.